We help the utility industry address a wide range of challenges and gain premier customer experience and cost optimisation. Our services assist organisations to develop smarter energy capabilities in order to improve reliability, efficiency and return on assets, better engage customers, reduce costs, and transform operations for the 21st century.
Solutions
Customer operations
Modernise your customer systems and leverage enterprise data, social media and analytics to improve service levels and engage customers in more meaningful and profitable ways.
| Customer Experience Management
As customer expectations and communication channels evolve, we focus on providing a best‑in‑class experience leveraging digital expertise. |
Customer care and billing
Service and process excellence requires Customer Information Systems (CIS) and billing solutions built to adapt and evolve. |
Customer satisfaction
Streamline your processes for customer service, supplier switching and billing with our CIS solutions. Your benefits from our integrated solutions are lower operating costs and improved customer satisfaction. |
Backstage operations
Turn rigid, one-way transmission and distribution networks into intelligent, two-way information and energy networks that use analytics and automation to manage resources efficiently.
| Delivery models
Demands on the delivery model often vary depending on the number of delivery points and the operational targets of your company. Current delivery models span from dedicated, stand-alone installations covering your unique requirements to cloud solutions for billing-as-a-a-service. |
Service Automation
Utility consumers expect fast, high quality self-services, regardless of their chosen service channel. Integrate your business processes with VCS’s self-service solutions. |
| End-users are choosers
Consumers expect fast, high quality service, regardless of their chosen service channel. They want the freedom to manage their energy transactions whenever and however they want. One way to accomplish this is to develop new online self-service solutions. |
Up-sell and cross-sell
As a modern utility company you have probably implemented up-sell and cross-sell strategies in your current business. Use our self-service solutions to automate the customer dialogue and add service provisioning features. |