Oracle Siebel CRM is one of the most complete customer relationship management (CRM) solutions. Oracle’s Siebel CRM helps organisations differentiate their businesses to achieve maximum top-and bottom-line growth.
An important software within Oracle Customer Experience (CX) portfolio, Siebel CRM can be tailored to the specific needs of industries and to help management in various internal functions such as: sales, marketing, customer management, contact center allowing a consistent streamlined organisation-wide process that increases deficiency and output.
Successful application includes:
- Consumer Goods
- Financial Services
- High Technology
- Life Sciences
- Media and Entertainment
- Public Sector
- Travel and Transportation
Siebel CRM is characterised by a modular philosophy. Althought the default platform caters the needs for a vast area of applications additional modules can be added to extent fucntionality for industry specific needs. These are grouped under:
|Siebel Sales Applications||Siebel Enterprice Markering||Siebel Contact Center & Service|
|Oracle Serlf-Service & E-Billing||Siebel Partner Relationship Management||Siebel CRM Technology|